Customer Service Representative

Benefits:

401(k)
401(k) matching
Health insurance
Paid time off

About Us:

At Nuvision Auto Glass, we’re committed to providing high-quality auto glass services with an unmatched customer experience. As a rapidly growing company, we pride ourselves on building strong relationships and delivering exceptional service — and we’re looking for a Customer Success Representative to help us continue that mission.

Position Overview:

We’re seeking a motivated and empathetic team player who thrives on customer interaction. In this role, you’ll be the go-to contact for follow-ups, reviews, and resolution. Whether it’s reaching out to happy customers or turning a tough situation into a positive one, you’ll play a key role in maintaining our 5-star reputation.

What You’ll Be Doing:

Call and follow up with previous customers to ensure satisfaction and encourage 5-star reviews
Listen to and assist disgruntled customers, identifying solutions and resolving concerns with professionalism
Act as a liaison between the customer and internal teams to ensure issues are resolved efficiently
Track feedback and trends to help improve our overall customer experience
Provide clear, friendly, and proactive communication throughout every interaction

What We’re Looking For:

Excellent phone and communication skills
Calm, composed, and solution-focused under pressure
Prior experience in customer service or client-facing roles
Comfortable making outbound calls and handling objections
Self-motivated, organized, and goal-oriented

Why Work With Nuvision Auto Glass?

Full-time position with growth opportunities
Full benefits package including health, dental, and vision insurance
Supportive team environment and leadership that values your input
The opportunity to make a direct impact on customer satisfaction and company reputation

Ready to help us drive a 5-star experience? Apply today!

Compensation: $16.00 - $19.00 per hour

(if you already have a resume on Indeed)